We didn't design this on a whiteboard. Keystone built a waste operations hub inside a business the Partners run — one core hub, with nine specialist agents bolted onto it. Each agent does a single job, and does it well.
One handles billing. Another triages inbound queries. Others cover accounts receivable, reconciliation, routing, missed collections, quotes and customer service. Together, the agents that run it handle a 30-vehicle operation end to end — the repetitive work that used to eat the week, running on its own.
The payoff compounds. Manual processes that took two days now finish in under an hour. And because the hub already exists, agent ten costs a fraction of agent one — the hard part is built once.
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